Tier 3 · Elite

Outsource Your Utilities. Lock In Your Savings.

24/7 monitoring, dedicated support, performance guaranteed.

Stop managing utilities. Let us. Elite is a complete outsourcing solution where we take full responsibility for monitoring, managing, and reducing your utility costs. You pay a subscription fee. We deliver guaranteed savings. We handle monitoring, maintenance, billing verification, equipment upgrades, and continuous improvement. Your utilities run 24/7 with no load-shedding impact. You get one dedicated account manager, quarterly business reviews, and a service level agreement (SLA) backed by our track record.

This Tier Works Best For You If...

You have multiple properties or a large complex and want one partner to manage everything. You'd rather focus on your core business than managing utilities. You value reliability, predictability, and guaranteed results over capital investment. You need 24/7 monitoring and want issues resolved before they impact your operations.

Large Residential Estates

Multi-building residential complexes with shared utilities, resident billing, and centralized management needs.

Corporate & Multi-Site Portfolios

Large companies managing utilities across dozens or hundreds of locations. You need visibility, control, and consistency.

Hospitality & Mission-Critical

Hotels, medical facilities, and data centres where utility reliability directly impacts guest experience, patient care, or ops.

Your Elite Service Package

Elite covers everything. Monitoring. Management. Maintenance. Upgrades. Billing. You get one subscription fee, one contact person, and guaranteed results.

24/7 Operations

  • • Round-the-clock monitoring
  • • Automated alerts & raid response
  • • Remote diagnostics & troubleshooting
  • • Preventive maintenance
  • • Real-time performance dashboards

Dedicated Account Manager

  • • One point of contact
  • • Quarterly business reviews
  • • Proactive recommendations
  • • Coordination of upgrades
  • • Strategic cost reduction partner

Complete Utility Management

  • • Demand management & load-shifting
  • • Billing verification & recovery
  • • Renewable energy & back-up services
  • • Predictive repairs
  • • Vendor coordination
  • • Continuous improvement

UtilityZmart Software Platform

Multi-site portfolio dashboards, tenant or department-level billing and recovery, historical trend analysis, and customizable reports for leadership. Integrates with your existing systems where possible.

Service Level Agreement (SLA)

Guaranteed uptime and monitoring coverage. Defined response times for critical issues. Performance guarantees with financial remedies if missed. Annual service reviews with audited results.

A Fully Managed 4-Phase Launch

From portfolio assessment to ongoing improvement.

1

Portfolio Assessment

Weeks 1-4

We audit all properties, document costs and current equipment, and identify an improvement roadmap.

2

System Implementation

Weeks 5-16

We install monitoring infrastructure, integrate UtilityZmart, and implement immediate fixes & maintenance.

3

Verification & Handoff

Weeks 17-20

Systems are verified, staff trained, and our account manager takes over. The SLA begins.

4

Ongoing Management

Year 1+

24/7 monitoring, quarterly reviews, new technology assessments, and phased equipment upgrades.

Guaranteed Savings From Our Largest Clients

Elite clients typically see cost reductions of 15% to 30% in the first year, with additional improvements each year. Large portfolios often achieve cumulative savings in the millions. You eliminate utility-related disruptions, billing errors, and management overhead.

Subscription-Based Pricing. Pay From Savings.

Elite pricing is a monthly or annual subscription, scaled to the size of your portfolio. You typically pay 30-40% of the annual savings we deliver. Payment is tied to actual results, so you only pay when you save.

Indicative Pricing Models

Single Large Building

100,000+ m²

  • Utility CostR2M - R5M
  • Yr 1 SavingsR300K - R750K
  • Elite SubR100K - R300K/yr
  • Net Benefit Yr 1R200K - R450K

Medium-Sized Estate

20+ buildings, 200+ units

  • Utility CostR5M - R15M
  • Yr 1 SavingsR1M - R3M
  • Elite SubR300K - R900K/yr
  • Net Benefit Yr 1R700K - R2.1M
Popular

Corporate Portfolio

50+ locations

  • Utility CostR15M+
  • Yr 1 SavingsR3M - R8M+
  • Elite SubCustom
  • Net Benefit Yr 1R1.8M - R4.8M+
Guarantee 01
No Capital Outlay

We finance and implement upgrades from day one.

Guarantee 02
Adjustable Subscription

Subs adjust YoY based on inflation and portfolio changes.

Guarantee 03
Solid Remedies

If we don't deliver promised savings, your subscription is reduced or waived.

Guarantee 04
Upside Sharing

Additional savings beyond guarantee are shared (70/30 split).

Frequently Asked Questions

Performance guarantee vs. SLA?

The performance guarantee is the projected cost reduction. The SLA defines the service standards we commit to (e.g., uptime, response time). If we miss either, we provide financial remedies.

How long is the Elite contract term?

We recommend a 3-year term to allow for full implementation and management of your portfolio. Shorter terms (1-2 years) are possible for smaller portfolios.

Can I leave Elite and manage it myself?

Yes, you can exit with 90 days notice. You'll inherit management responsibilities. Most stay because outsourcing is more cost-effective.

What if the solar underperforms?

Our SLA covers system performance. If it generates less power than projected due to our design/installation, we adjust at no cost. If weather factors are responsible, it's documented in reviews.

How does tenant billing work?

UtilityZmart handles sub-metering, billing, and collections. We bill you a consolidated monthly invoice, and you recover tenant costs directly but accurately.

What if we add/remove properties?

Your subscription adjusts. Changes are reflected in your next billing cycle, ensuring you only pay for active management.

Ready to Stop Managing Utilities?

Let's talk about your portfolio and how Elite can simplify operations while cutting costs. We'll show you the numbers and explain exactly how this works for your situation.