Privacy Policy

Effective Date: 1 April 2026

Utility Consult (Pty) Ltd ("we", "us", "our") is committed to protecting the privacy of our website visitors, clients, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

Personal Information: When you complete a form on our website (e.g., booking a free audit, downloading a resource, or requesting a savings report), we may collect:

• First and last name
• Email address
• Phone number
• Company name
• Building or facility type
• Monthly utility spend (via our savings calculator)

Usage Data: We may automatically collect technical data such as your IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.

2. How We Use Your Information

• To provide and deliver the services you request, including savings reports and audit consultations
• To respond to your inquiries and communicate with you about our services
• To send you relevant follow-up information about utility optimisation opportunities
• To improve our website, services, and user experience
• To comply with legal obligations under South African law

3. Protection of Personal Information (POPIA)

We process personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. We act as a responsible party under POPIA and ensure that personal information is processed lawfully, in a reasonable manner, and only for the purpose for which it was collected.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business (e.g., email delivery services), provided they agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information we hold
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, personal information is securely deleted or anonymised.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.